FAQs and Help

Before you get Fetch TV
Getting Started

  1. What is Fetch TV? 

    Fetch TV is a Personal Video Recorder (PVR) and pay TV service delivered over your broadband connection to your TV via the Fetch TV box.

    With Fetch TV you can record shows, watch movies on demand and add packs of leading channels.  You can also watch Catch-Up TV on TV, access great apps like YouTube for TV, and watch loads of movies and channels on your phone or tablet using the Fetch TV app.

    For the high level on what’s included by each provider go to fetchtv.com.au/packages Or for a more detailed explanation of the key features take a look at fetchtv.com.au/what-you-get

    The following is a quick overview:


    The Set Top Box (STB) includes:

    • 3 digital tuners to receive free-to-air channels
    • A 1 Terabyte hard drive that allows you to record up to 585 hours of content (MPEG4 SD)
    • The ability to pause and rewind live TV
    • Functionality to automatically record all episodes of a show
    • The ability to record two channels whilst watching a third
    • My Media Hub (DLNA compatible) functionality

    The available content includes:

    • An in home video store of over 3000 movies including the latest new releases, ready to rent whenever you want
    • 30 free pre-selected on demand movies at any time (available with certain packages)
    • Up to 35 leading TV channels (varies by Fetch TV service provider)
    • TV On Demand selections
    • Access to applications including YouTube for TV
    • Catch-Up TV services on TV
    • Add on packs including World Channels
  2. How do I get Fetch TV? 

    Fetch TV is available through Fetch TV partner broadband Internet Service Providers (ISPs), and selected authorised retailers. See fetchtv.com.au/get-fetchtv for details of ISP partners and authorised retailers.

    If your broadband is with one of our ISP partners we recommend you get Fetch TV from them as all your Fetch TV data use will be unmetered. If your broadband is with another provider, then purchasing a Fetch TV box via an authorised retailer and subscribing directly with Fetch TV is the only way to get the Fetch TV service.

    Pricing and inclusions vary by provider so see fetchtv.com.au/packages 

    It is strongly advised that you do not purchase a second hand Fetch TV box. In most cases you will be unable to reconnect it via either an ISP or direct with Fetch TV. 

  3. How much does Fetch TV cost? 

    Price and inclusions vary depending on whether you get Fetch TV from an ISP or a retailer, and which package you choose.

    When you sign up direct with an ISP you rent the set top box, and the entry level subscription is either $10 or $15 depending on ISP. There are the additional monthly subscription fees depending on which channel packs you choose to add. Check the packages page for details.

    If you purchase a Fetch TV box from a retailer there is an upfront cost for the box. The retail price varies so check the packages page for details. There is a one off $1 activation fee for the Starter Pack, plus additional monthly subscription fees depending on which other channel packs you choose to add. 

    Price varies by ISP and by which package you choose but the entry price is $10-$15 depending on ISP. Check the packages pages for details.

  4. Should I buy a second hand Fetch TV Box? 

    It is strongly advised that you do not purchase a second hand Fetch TV box. In most cases you will be unable to reconnect it via either an ISP or direct with Fetch TV. Fetch TV will be unable to assist you should you purchase a second hand box that you are then unable to connect.

  5. Do I have to buy a Fetch TV set top box? 

    If you get Fetch TV from your ISP some will give you the option to purchase the Fetch TV box, and all will offer the option to rent the box as part of your subscription. See individual ISP partner websites for details of their offers.  It is more cost effective to rent the box from your ISP over 24 months than it is to purchase it. 

    If your ISP does not offer Fetch TV then you need to purchase a Fetch TV box from an authorised retailer. There will also be an ongoing subscription payable to Fetch TV if you include an add-on pack. Go to fetchtv.com.au/packages and select Retail option for details. 


  6. Can I still connect my DVD player, game console and home theatre? 

    Yes. When you install Fetch TV, other home entertainment equipment can remain connected directly to your TV. Audio equipment can be connected via the STB to support enhanced features such as 5.1 surround sound.  

  7. Do I still need my digital STB for free to air channels? 

    The Fetch TV set top box contains 3 digital tuners that enable you to receive the digital free to air signal. You will still need a free to air antenna/aerial connection.

  8. Can I get Fetch TV if I live in an apartment or unit? 

    Yes. Fetch TV involves a simple plug-and-play installation which allows you to install it anywhere that has an eligible broadband connection. Your broadband connection can be from either a Fetch TV partner ISP, or any other broadband provider as long as your line speed is at least 3mbps There is no need for any specialist installation or drilling of walls so you do not need to seek approval from your Landlord or Body Corporate.

  9. Does Fetch TV work on my computer? 

    No, you can't watch Fetch TV on your computer. You can use the Fetch TV app for Apple and Android to watch selected content on your phone or tablet. 

  10. Does Fetch TV work on my phone? 

    Yes. You can use the free Fetch TV app to watch selected Entertainment channels, Movie Box movies, and SD free-to-air recordings* on your phone or tablet. At home it runs over your wifi network, and out and about it uses 3/4G. Download the Fetch TV app from The App Store or Google Play.

    *Not available to subscribers via Optus

  11. Can I save content from my computer to the Fetch TV STB? 

    You can't save content from your computer onto the Fetch TV box, but you can use My Media Hub to watch video, picture and music files from your computer and other devices on your TV. You can use a USB drive plugged into the Fetch TV box, or you can connect wirelessly over your home network. Download the My Media User Guide for more information. My Media Hub User Guide - USB and My Media Hub User Guide - Servers. 


  12. Can I save content from my Fetch TV STB to my computer? 

    Fetch TV does not enable you to save material from your Fetch TV set top box to your computer or external hard drive.

  13. Are there ads on Fetch TV? 

    There are ads on the free to air channels and subscription channels. There are no ads in the Movies on Demand or TV On Demand content.

  14. Can I watch Fetch TV in more than one room? 

    Fetch TV partner ISPs do not currently offer the ability to have more than one Fetch TV box per broadband account. The reason is related to available broadband bandwidth in most homes. We are working on a solution to this for launch in coming months that will allow you to have more than one Fetch TV box, and to share content between the boxes.

    You can purchase an additional Fetch TV set top box from an authorised Fetch TV retailer and connect directly with Fetch TV.  However, you will need to ensure you have adequate bandwidth on your broadband service to stream two boxes simultaneously.

    You can also use the Fetch TV app to watch selected content on your phone or tablet, giving you extra screens at home.

  15. If I move house, can I take Fetch TV with me? 

    Fetch TV does not require any specialist installation so it is possible to move it to another location, but you need to check broadband availability and speed at your new location. 

    If your Fetch TV service is with a Fetch TV partner ISP you will need a broadband connection from the same ISP at your new location to continue to use your Fetch TV service. The usual service qualification will apply for all new broadband connections.

    When moving, if you are still under contract you should check your broadband and Fetch TV agreement terms and conditions before changing broadband suppliers. 

    If you purchased your Fetch TV box from an authorised retailer and have an account directly with Fetch TV it is possible to move your service to any location that has a broadband speed of at least 3Mbps.

  16. How can I get Fetch TV if my internet provider does not offer it? 

    You can purchase a Fetch TV box from an authorised Fetch TV retailer, then subscribe directly with Fetch TV. See details on the Get Fetch TV page. 


  17. What is ‘Parental Control’ function? 

    Fetch TV features a Parental Control function that allows the blocking of selected channels or the blocking of all programs above a selected rating.

Fetch TV from $10 per month