FetchTV recognises the importance of your privacy, and that you have a right to control how your personal information is collected and used. We know that providing personal information is an act of trust and we take that seriously. Unless you directly give us consent to do otherwise, FetchTV will only collect and use your personal information as set out below.
FetchTV may collect personal information about you when you use the FetchTV website located at www.fetchtv.com.au. In particular, FetchTV may collect personal information:
FetchTV also utilises third party website traffic analysis services, including Google Analytics. This enables us to understand more about how you are using the FetchTV website and the links to third party websites contained on the FetchTV website.
Our purpose in collecting information about you is to:
In order to deliver the website services and the FetchTV television service to you and improve those services, we may sometimes disclose your personal information to our affiliates, partners and service providers. In particular, personal information that we collect about you (including without limitation information you provide to us via questionnaires and other sections of the FetchTV website) may be shared with internet service providers who sell the FetchTV television service in Australia. This disclosure aims to improve the quality of the FetchTV television service and to ensure that any concerns you have with the FetchTV television service are being properly addressed.
FetchTV will not otherwise use or disclose any information about you without your consent, unless:
If you do not provide requested information, FetchTV may not be able to provide you with access to or full use of sections of the FetchTV website.
Sometimes, the activities described above require us to share your personal information with other organisations. The types of situations in which FetchTV usually discloses personal information, and the types of organisations to which such disclosure is usually made, include the following (without limitation):
Your personal information will or may be used to tailor your experience on the FetchTV website, including (without limitation) by tailoring the material you see on the FetchTV website to your interests.
From time to time, FetchTV may give you the choice as to whether or not you wish to participate in promotions, surveys and/or competitions. To take part in these activities, you will be directed to an appropriate mechanism to enable you to sign up. When you sign up you will receive additional information about the terms and conditions that apply to your registration and the relevant surveys, competitions and/or promotions. Please read these carefully as such terms apply in addition to those set out in this policy and could provide you with important information about how personal information collected as part of those activities is dealt with. You will be under no obligation to participate in these additional activities.
FetchTV may disclose data relating to you and your use of the FetchTV website to advertisers and content providers and internet service providers who supply the FetchTV television service. However, this data will not personally identify you and is generally provided as aggregated, statistical information. This helps both FetchTV and its advertisers to decide which advertisements are most relevant to audience sectors and helps other content providers determine which content is most popular in particular audience sectors.
If at any time you want to know exactly what personal information FetchTV holds about you, you are welcome to access you record in the manner permitted by the Privacy Act 1988 (Cth) by emailing us at email@example.com.
If at any time you wish to change personal information that is inaccurate or out of date, please contact us by emailing us at firstname.lastname@example.org and we will amend your record. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.
FetchTV will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by FetchTV. Unfortunately, no data transmission can be guaranteed as 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. FetchTV will not be responsible for events arising from unauthorised access to your personal information.
Please note also that FetchTV may use overseas facilities to process or back up its information. As a result, we may transfer your personal information to our overseas facilities for storage. However, this does not change any of our commitments to safeguard your privacy.