If you are an existing customer with a Fetch TV account with your Internet Service Provider - please contact your Fetch TV service provider. Fetch TV does not have access to your account information and is unable to assist you. Your ISP will be able to help.
If you are an existing customer that purchased your Fetch TV box from an authorised retailer and have an account directly with Fetch TV - please go to fetchtv.com.au/account. Log in using your username and password and follow the online troubleshooting process. Please do not email us directly as all support needs to go via the online process.
All other enquiries please email us at firstname.lastname@example.org. Please be aware that this is not a customer support email address, and all customer enquiries should go via the channels indicated above as they are the quickest way to get any support issues resolved. Fetch TV does not operate a customer call centre so we are not able to contact you by phone.