FAQs and Help

Using Fetch TV

Help and Feedback
  1. I need help, who do I call? 

    If you purchased Fetch TV in a Harvey Norman store and are billed directly through Fetch TV, visit fetchtv.com.au/account for assistance. 

    If you are billed through a partner ISP, please contact their customer service team directly.    

  2. How do I make a complaint or offer a suggestion? 

    If you purchased Fetch TV in a Harvey Norman store, visit toolbox for specialist help and support. 

    If you are billed through a partner ISP, please contact their customer service team directly.    

  3. Where can I download User Guides 
    You can download the following guides from the footers of this website:

    Quick Start Guide
    User Guide
    Universal Remote Instructions
    Remote App Reference Guide