FAQs and Help

Before you get Fetch TV

General Info
  1. Can you buy Fetch TV direct or from a store? 

    Yes, Fetch TV is available from authorised Fetch TV retailers. Visit our packages page for more information    

  2. Do you have problems with a Fetch TV set top box you bought in store? 

    Use your username and password to login to your account and go to the Support section. Here you'll find all the information you need about installing your Fetch TV Box, as well as information to assist you with other Technical and Billing related queries.

    Still need help? 

  3. Still need help? 

    If you are billed through an Internet Service Provider (iiNet, Optus, Adam Internet, Internode, etc.), please contact their customer service team directly for any ongoing issues. If you purchased Fetch TV from a store and your bill is direct with us, please login to your Fetch TV account for specific help and support.